As with any technical or mechanical system things may breakdown or stop working. We aim to get you up and running again as soon as possible.
To help us do this please select from one of the following options so we can diagnose your issue.
My inverter says 'Relay Check Fail'
That may mean that your inverter needs to be repaired. Firstly, you should complete the shutdown procedure to see if that fixes the problem.
Shut Down Proceedure
Did this help? If not click here.
My inverter says 'Grid Fault Error'
That may mean that your inverter needs to be repaired. Firstly, you should complete the shutdown procedure to see if that fixes the problem.
Shut Down Proceedure
Did this help? If not click here.
My power bill says I only saved $50
A solar system will reduce your power bill in two ways:
- Receive a credit for power fed out to the grid (shown on bill)
- You consume the power generated by the system instead of purchasing power from the grid (not shown on bill)
Your inverter will display exactly what the system has generated.
Did this help? If not click here.
Do I need to service my solar system?
The system should be serviced at a minimum of every 2 years.
Did this help? If not click here.
The screen on the inverter is blank, how do I turn it on?
If your screen is blank and the sun is shining directly on the panels, then you should complete the shutdown procedure to see if that fixes the problem.
Shut Down Proceedure
Did this help? If not click here.
